Support

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You can avail of the support options for Quick Heal AntiVirus Pro itself. The following options are available:

A. Customer Support

Quick Heal provides extensive technical support for the registered users. It is recommended that you have all the necessary details with you during the email or call to receive efficient support from the Quick Heal support executives.

To view the support options that are available:

  1. Open Quick Heal AntiVirus Pro.
  2. On the left pane, navigate to More > Support > Customer Support.
    Support includes the following options.
    • Live Chat Support: Click Chat Now to chat with our support executives.
    • Self Service
    • Call Us – Phone Support: Includes phone numbers. You can call our support team and get your issues resolved.
      • Support Contacts
        Toll Free number: 1800-121-7377
        Toll Number: 7030067377
      • Timing
        Monday – Saturday: 8:00 AM and 11:00 PM IST (Indian Standard time).
        Sunday: 9.00 AM to 6.00 PM (IST).
    • Raise a Ticket :
      Create Ticket option redirects you to support web page. Here you can read some of the most common issues with answers. If you do not find an answer to your issue, you can submit a ticket.

B. Submit Device Information

System Information is an essential tool to gather critical information of a Windows-based system for the following cases.

Features Description
To detect new Malwares This tool gathers information to detect new malwares from the Running processes, Registry, System files like Config.Sys, Autoexec.bat, and system and application event logs.
To get Quick Heal information It gathers information of the installed version of Quick Heal AntiVirus Pro, its configuration settings and Quarantined files, if any.

    i. Generating System Information

    To generate system information, follow these steps:

    1. Open Quick Heal AntiVirus Pro.

    2. On the left pane, navigate to More > Support > Submit Device Information.

    3. The System Information wizard opens.

    4. Click Next to continue.

    5. Select a reason for submitting the system information.

      • If you are suspecting new malware in your system, select I suspect my system is infected by new malwares.
      • If you are facing issues while using Quick Heal antivirus, select I am having problem while using AntiVirus Pro Security.
      • Provide comments in the Comments text box
      • Enter your email address.
    6. Click Send.

    7. System Information (INFO.QHC) file will be generated and sent to Quick Heal Technical Support.

    8. This tool generates an INFO.QHC file at C:\ and submits it automatically to sysinfo@quickheal.com.

Note: INFO.QHC file contains the critical system details and version details of Quick Heal AntiVirus Pro installed on your system in the text and binary format. The Information contains automatic execution of files (through Registry, Autoexec.bat, System.ini and Win.ini) and Running processes along with their supported library details. These details are used to analyze the system for new malware and proper functioning of Quick Heal AntiVirus Pro. This information is used to provide better and adequate services to customers.

Please note that this tool does not collect any other personally identifiable information such as passwords, nor do we share or disclose this information with anyone. We respect your privacy.

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