Welcome to our Frequently Asked Questions (FAQs) section, where we provide answers to the most common inquiries related to our services.
Here, you’ll find helpful information on topics such as installation, uninstallation, renewal, updates, and more, designed to assist you in navigating our offerings with ease.
Q: If I have Quick Heal AntiVirus or any other antivirus already installed, do I still need Quick Heal AntiFraud.AI for fraud detection?
A: Yes. Antivirus software is designed to detect, prevent and remove malicious software (malware) from devices. This includes viruses, worms, trojans, ransomware, spyware etc.
The nature of Digital Fraud is different, which is often more about deception and manipulation. That is why Antivirus software might not be sufficient for protecting against various types of digital fraud.
Fraud detection software capabilities for the windows platform are now inbuilt as a part of our flagship product Quick Heal Total Security from version 25, existing customers of Quick Heal Total Security on older versions are eligible for a free upgrade.
For any other variant of Quick Heal Antivirus or any other Brand of Antivirus software, you will have to purchase AntiFraud.AI subscription separately.
Q: Can AntiFraud.AI and AntiVirus co-exist?
A: Yes, Quick Heal AntiFraud.AI can co-exist with any Antivirus. Both solutions can operate simultaneously on a device.
Q: For how many devices can I use a single license of AntiFraud.AI?
A: A single license of AntiFraud.AI can be used on a single device. However, you can transfer the key to a different device at any point in time during the active subscription period.
Q: Will AntiFraud.AI come free with Quick Heal Antivirus?
A: No, AntiFraud.AI does not come free with Quick Heal Antivirus.
However, fraud prevention features for Windows are now inbuilt part of Quick Heal Total Security (TS) from version 25. Existing customers of Quick Heal Total Security on older versions are eligible for a free upgrade.
Q: Do I still need Antivirus or Mobile Security, if I have AntiFraud.AI subscription on my device?
A: Yes, you still need Antivirus for desktop and mobile to protect yourself from malware and you also need AntiFraud.AI to remain one step ahead of fraudsters.
Digital fraud typically involves deception and manipulation, whereas antivirus software is specifically designed to detect, prevent and remove malicious software such as viruses, worms, trojans, ransomware and spyware from devices.
This combination ensures comprehensive protection against cyber threats and financial fraud detection.
Q: How does AntiFraud.AI protect me from new types of scams?
A: AntiFraud.AI employs advanced AI technology and leverages threat intelligence gathered from real-world fraud data. This enables AntiFraud.AI to continuously update and adapt, providing robust protection against emerging and evolving frauds.
Q: What type of devices (OS) does AntiFraud.AI work on?
A: AntiFraud.AI is compatible with versions of Android OS 10 and above; iOS 14.0 and above and Windows 8 or newer.
Q: Can I migrate my AntiFraud.AI license to a new device with a different OS?
A: Yes, AntiFraud.AI supports migration across various compatible platforms.
Q: Is AntiFraud.AI going to collect and store User Data as it secures multiple permissions in phone settings?
A: No, AntiFraud.AI does not collect or retain any personal identifiable information (PII). The app analyzes anonymized data to improve user experience. The solution seeks permissions to enable specific features to protect you from frauds. The software is designed with privacy as the first principle, ensuring that your critical data remains secure and is not stored or accessed by anyone, even Quick Heal.
Q: Why there are different features for different operating software?
A: The features of AntiFraud.AI cater to address the frauds happening on that platform ecosystem. The features are also subject to restriction imposed by the respective operating system that may be limiting. Despite these constraints, AntiFraud.AI continues to offer core functionalities across all three platforms Android, iOS and Windows.
Q: Does Quick Heal AntiFraud.AI need regular updates?
A: No, the desktop AntiFraud.AI does not include an antivirus engine, hence it does not need daily updates. To ensure you avail all the latest benefits of the app, your desktop AntiFraud.AI application would be upgraded periodically as frauds are dynamic in nature.
Q: How do I protect my elderly parents, kids with Fraud Protect Buddy feature?
A: With the Fraud Protect Buddy feature, you can designate your loved one—such as an elderly parent or a child—who may be at risk of fraud, as a ‘Dependent’ after purchasing a license for them. This feature will promptly notify you if they receive a call that has the potential to be fraudulent, helping you to take timely action.
Both you and your buddy need to have an active subscription of AntiFraud.AI.
Q: What is AntiFraud.AI?
A: AntiFraud.AI is India’s first fraud prevention solution designed to keep users safe from frauds and scams. Leveraging advanced AI and machine learning (M/L) technology, it focuses on detecting potential fraudulent situations and alerting users in real-time. Given the dynamic nature of fraud, where methods constantly evolve, an active subscription to AntiFraud.AI ensures access to the latest features as they are added, continually adapting to the newest fraud tactics. This proactive approach empowers users to stay one step ahead of potential threats.