The Anti-Theft options help to secure your device when it is lost or stolen. Anti-Theft provides many useful features such as block or allow access to certain SIM cards, automatically lock the device when untrusted SIM is changed, and track and control device remotely when it is lost or stolen.
Note: Anti-Theft is a premium feature and is available in Quick Heal Total Security.
Configuring Anti-Theft
To enable the Anti-Theft option, follow these steps:
- Open Quick Heal Mobile Security.
- On Dashboard, tap Anti-Theft. On the Anti-Theft Registration screen, tap Activate Anti-Theft.
The Fingerprint Unlock option appears. You can set the fingerprint to access Anti-Theft. Alternatively, you can set PIN also.
- Set the PIN and configure other settings. Tap Register me.
- Grant permissions to enable Anti-Theft.
- Tap Next and then tap Done. The Anti-Theft option is enabled.
Access Anti-Theft through Fingerprint
If your device has Fingerprint sensor, you can use your fingerprint to access the Anti-Theft feature. To access this feature through Fingerprint, at least one fingerprint must be configured. After five unsuccessful fingerprint scans, the Quick Heal application asks you to enter the PIN that you have configured.
You can also use the Fingerprint access to unblock the Anti-Theft Block screen.
Note
- The Fingerprint option is supported only on the devices with Fingerprint sensor.
- In case of the Anti-Theft block screen, intruder images are captured after two unsuccessful Fingerprint attempts.
You can configure the following settings for Anti-theft.
SIM Card Settings
The SIM Card Settings option lets you block or allow access to certain SIM cards, configure device to be locked as soon as SIM is changed and create a trusted SIMs list.
To configure SIM Card Settings, follow these steps:
- Open Quick Heal Mobile Security.
- On Dashboard, tap Anti-Theft.
- Ensure if Anti-Theft is enabled. If it is not enabled, tap Activate Anti-Theft.
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In Anti-Theft screen, tap SIM Card Settings and configure the following options:
- Block on SIM Change: Enable this option if you want your device to be blocked as soon as untrusted SIM is changed. This helps you to secure your device as it can be unblocked only by an authenticated PIN.
- Trusted SIM Cards: You can create a list of 50 trusted SIM cards. If you use multiple SIM cards and you frequently change the cards, you can enlist all your SIM cards. In this way, your device will not be blocked when you change a SIM card.
You may use multiple SIM cards because of network or business reasons. For example, if you travel to different states or geographical locations and you need to use local SIM card for communication, you may use multiple SIM cards.
- To add SIMs to the Trusted SIMs list, restart the phone with a new SIM and add the SIM to the Trusted SIMs list when prompted.
Block on Airplane Mode
This feature blocks your device when you turn on Airplane or flight mode of the device. This ensures security to your device if it is lost or stolen.
To configure Block on Airplane Mode, follow these steps:
1. Open Quick Heal Mobile Security.
2. On Dashboard, tap Anti-Theft.
3. Ensure if Anti-Theft is enabled. If it is not enabled, tap Activate Anti-Theft.
4. In Anti-Theft screen, select the Block on Airplane Mode check box.
Customize Block Screen
When the device is blocked, a message and the alternate contact numbers appear on the blocked device screen. A message is already present by default that you can edit as per your preference.
Ensure that you have active alternate contact numbers, so that you can track all the activities carried out on your device successfully.
Customizing block screen
1. Open Quick Heal Mobile Security.
2. On Dashboard, tap Anti-Theft.
3. Ensure if Anti-Theft is enabled. If it is not enabled, tap Activate Anti-Theft.
4. On Anti-Theft screen, tap Customize Block Screen.
You can customize the following:
- Message displayed: By default, a sample message is added.
- To change the message content, clear the Use default message check box. Type in the new message.
- You can view the alternate contact numbers.
- To view how the customized block screen looks, tap View Demo.
Update Alternate Contacts
With the Update Alternate Contacts option, you can add and update contact numbers to be displayed on the blocked device screen. Ensure that you have saved the active alternate contact numbers. You can add up to two alternate contact numbers that will receive the notification.
Updating alternate contact numbers
1. Open Quick Heal Mobile Security.
2. On Dashboard, tap Anti-Theft.
3. Ensure if Anti-Theft is enabled. If it is not enabled, tap Activate Anti-Theft.
4. On Anti-Theft screen, tap Update Alternate Contacts.
5. In the new screen, Tap Add from Contacts.
6. You can search the contact or select the contact and tap Add Contact.
- To remove the alternate contacts, in the Update Alternate Contacts screen, tap the (X) multiplication sign available in front of the contact.
Create Web Account
To manage your device remotely in case the device gets lost or is stolen, you can create an account with Remote Device Management (RDM). The RDM account will be beneficial to use different features of mSuite remotely.
Creating Web (RDM) Account
1. Open Quick Heal Mobile Security.
2. Access Web account via either option:
- On Dashboard, tap Anti-Theft > Create Web Account.
- Tap main menu > Settings > General > Create Web Account.
You are redirected to the Remote Device Management portal.
3. Add in your user name and password and then click Sign in.
After your RDM account is created, an email to activate the account is sent to the registered email ID.
4. Open the registered email, and click Activate or copy the given link in the browser address bar.
5. Set your password, and then click Save.
Logging on to the RDM account
If you already have the RDM account, only then this option will be visible, else you will see the Create Web Account option.
Logging on to the Web Account
To log on to the RDM portal directly from the application.
1. Open Quick Heal Mobile Security.
2. The Setting menu > General > Login Web Account.
How to unblock your Anti-Theft block screen?
The Anti-Theft option helps you to secure the phone in case the phone is lost or stolen. In this framework, the device may get blocked due to various security reasons. Whenever the device gets blocked, you can unblock your screen with the PIN that you have added while configuring Anti-Theft. In case you forgot the PIN, Quick Heal provides two options to unblock your phone; Gmail Authentication, and Remote Device Management.
Unblock device with Google Authentication
This option helps you to unblock your screen by validating your Gmail account.
To validate your Gmail account, follow these steps:
1. On the block screen, tap Unblock Screen. The Enter PIN screen is displayed.
2. In case you forgot the PIN, tap Forgot PIN?. The Forgot PIN screen is displayed with two options to unblock your phone.
3. Tap Google Authentication. The Google Authentication screen is displayed.
- In case of no Internet connectivity, the Configure Internet screen is displayed.
4. To configure the Internet, follow these steps:
i. On the Configure Internet screen, enable Mobile to turn ON mobile date, or enable Wi-Fi to turn ON Wi-Fi.
ii. If you want to configure the Wi-Fi settings, tap the Wi-Fi option. The Configure Wi-Fi screen is displayed.
iii. Enter Network SSID, select Security and then tap Connect. The Security options include Open, WEP, and WPA_WPA2_PSK.
If you select WEP, and WPA_WPA2_PSK security options, then you must enter the password to connect to the Wi-Fi.
5. After the Internet is connected, check your email address, enter the password of your Gmail account and then tap Login.
Unblock device with Remote Device Management
This option informs that you can reset your PIN through the RDM portal.
To reset your PIN through the RDM portal, follow these steps:
1. On the block screen, tap Unblock Screen. The Enter PIN screen is displayed.
2. In case you forgot the PIN, tap Forgot PIN?. The Forgot PIN screen is displayed.
The two options to unblock your phone are displayed.
3. Tap Remote Device Management. The Remote Device Management screen is displayed.
4. Log on to the RDM portal using the URL provided on the screen.