System Information is an essential tool to gather critical information of a Windows-based system for the following cases.
| Features | Description |
|---|---|
| To detect new Malwares | This tool gathers information to detect new malwares from the Running processes, Registry, System files like Config.Sys, Autoexec.bat, and system and application event logs. |
| To get Quick Heal information | It gathers information of the installed version of Quick Heal AntiVirus Pro, its configuration settings and Quarantined files, if any. |
Generating System Information
To generate system information, follow these steps:
- Open Quick Heal AntiVirus Pro.
- On the left pane, click the More option and then select the Submit System Information option.
The System Information wizard opens
- Click Next to continue.
- Select a reason for submitting the system information. If you are suspecting new malware in your system, select I suspect my system is infected by new Malwares or if you are facing issues while using Quick Heal AntiVirus Pro, select I am having problem while using Quick Heal. Provide comments in the Comments text box and also enter your email address.
- Click Finish.
System Information (INFO.QHC) will be generated and sent to Quick Heal Technical Support.
This tool generates an INFO.QHC file at C: and submits it automatically to [sysinfo@quickheal.com](mailto:sysinfo@quickheal.com).
Note: INFO.QHC file contains the critical system details and version details of Quick Heal AntiVirus Pro installed on your system in the text and binary format. The Information contains automatic execution of files (through Registry, Autoexec.bat, System.ini and Win.ini) and Running processes along with their supported library details. These details are used to analyze the system for new malware and proper functioning of Quick Heal AntiVirus Pro. This information is used to provide better and adequate services to customers.
Please note that this tool does not collect any other personally identifiable information such as passwords, nor do we share or disclose this information with anyone. We respect your privacy.