Quick Heal provides extensive technical support for its registered users. It is recommended that you have all the necessary details with you during the call to receive efficient support from the Quick Heal support executives.
Support
The Support options provide you a comprehensive support where you can find answers to your queries in a wide variety of ways. The Support options include FAQ (Frequently Asked Questions) where you can find answers to the most frequently asked questions and concerns, submit your queries, send an email about your queries or call us over telephone.
The Support includes the following.
Web Support
With Web Support, you can submit your queries and see FAQ (Frequently Asked Questions) where you can find answers to the most frequently asked questions. Moreover it is advisable that you check with your queries in FAQ at least once before you take use of other support systems as you may get an answer to your question in FAQ itself.
To use Web Support, follow these steps:
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On the Quick Heal Total Security menu bar, go to Help > Support.
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On the Support screen, click Visit FAQ under Web Support to view FAQ or submit your queries.
Check the answer to your queries in FAQ. If you do not find an appropriate answer, then submit your queries to us.
Email Support
With Email Support, you can send us an email about your queries so that experts at Quick Heal can reply you with an appropriate answer.
To use Email Support, follow these steps:
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On the Quick Heal Total Security menu bar, go to Help > Support.
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On the Support screen, click Submit under Email Support to submit your queries.
Clicking on the Submit button redirects you to our Support webpage where you can submit your queries online.
Phone Support
With Phone Support, you can call us for instant support from our Quick Heal technical experts.
The following is the Toll Free contact number for phone support: 1800-121-7377.
Remote Support
With Remote Support, you can get us connected to your system remotely. Remote Support is useful when you need solutions carried by our experts. However it is advised that you take use of this support when you are connected over telephone.
To use Remote Support, follow these steps:
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On the Quick Heal Total Security menu bar, go to Help > Support.
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Click Remote Support.
The Remote Support terms agreements screen appears.
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Click I Agree.
The details for remote access such as IP address and remote access ID are displayed. Provide these details to the remote support engineers who will connect to your system. Quick Heal Support executive will remotely access your system to fix the issue.
Live Chat Support
With Live Chat Support, you can log on to the chat room of Quick Heal and ask about your issues that you may be facing. You can get technical support directly from with Quick Heal technical executives.
Support Guidelines
When is the best time to call?
Quick Heal Technologies Ltd. provides technical support between 8:00 AM and 11:00 PM IST (Indian Standard time).
Which number to call?
Quick Heal users in India can call +91 – 927 22 33 000.
Quick Heal users in India can also call us at the Toll Free support number 1800-1217377.
Regional support in South India: +91 – 90431 21212.
For support in other Countries:
Email : support@quickheal.com
Online chat available at: http://www.quickheal.com/onlinechat (24/7)
For support in specific country logon to http://www.quickheal.com/in/en/contact_support[/](http://www.quickheal.com/in/en/contact_support).
Details that are necessary during the call
- Product Key : Is included inside the box of your product. If the product is purchased online, then the Product Key can be obtained from the email confirming the order.
- Information about the Mac computer: Brand, processor type, RAM capacity, the size of the hard drive and free space on it, as well as information about other peripherals.
- Operating System: name, version number, language.
- Software Version: Version of the installed anti-virus and the virus database.
- Software Type: Software product installed on the machine.
- Internet Connection: Is the machine connected to a network? If yes – contact the system administrators first. If the administrators can’t solve the problem they should contact the Quick Heal technical support.
- Other Details: When did the problem first appear? What were you doing when the problem appeared?
What should I say to the technical support personnel?
You need to be as specific as possible and provide maximum details as the support executive will provide solution based on your input.
Contact Quick Heal Technologies
Quick Heal Technologies Limited
(Formerly Known as Quick Heal Technologies Pvt. Ltd.) Reg. Office: Marvel Edge, Office No. 7010 C & D, 7th Floor,
Viman Nagar, Pune 411014.
Telephone: +91 20 66813232
Email: info@quickheal.com
Official Website: www.quickheal.com