Support - Product Documentation

You can avail of the support options for Quick Heal AntiVirus Pro itself. The following options are available:

A. Customer Support

Quick Heal provides extensive technical support for the registered users. It is recommended that you have all the necessary details with you during the email or call to receive efficient support from the Quick Heal support executives.

To view the support options that are available:

Open Quick Heal AntiVirus Pro.
On the left pane, navigate to More > Support > Customer Support.
Support includes the following options.
- Live Chat Support: Click Chat Now to chat with our support executives.
- Self Service
  - Frequently Asked Questions – Contains answers to most common questions asked by customers
  - How to Videos – Includes Videos for most common problems faced by customers
- Call Us – Phone Support: Includes phone numbers. You can call our support team and get your issues resolved.
  - Support Contacts
    Toll Free number: 1800-121-7377
    Toll Number: 7030067377
  - Timing
    Monday – Saturday: 8:00 AM and 11:00 PM IST (Indian Standard time).
    Sunday: 9.00 AM to 6.00 PM (IST).
- Raise a Ticket :
  Create Ticket option redirects you to support web page. Here you can read some of the most common issues with answers. If you do not find an answer to your issue, you can submit a ticket.
- Opting out of Auto-Renewal
  You can always cancel or modify auto-renewal of your Quick Heal subscription. To opt out, follow below steps:
  1. Open Quick Heal app.
  2. Navigate to More > Support > Customer Support > Subscription.
  3. Click Manage Subscription.
  4. Select Cancel Auto renewal from the drop down.
  5. To Cancel Auto renewal subscription, click Continue.
  6. On the Cancel Auto renewal subscription screen, select a reason for cancellation.
  7. Click End auto renewal.
  8. On the next screen, select Unsubscribe to confirm your cancellation.
  9. Click Confirm. Auto Renewal is stopped for your Quick Heal subscription.

B. Submit Device Information

Device Information is an essential tool to gather critical information of a Windows-based device for the following cases.

Features	Description
To detect new Malwares	This tool gathers information to detect new malwares from the Running processes, Registry, Device files like Config.Sys, Autoexec.bat, and device and application event logs.
To get Quick Heal information	It gathers information of the installed version of Quick Heal AntiVirus Pro, its configuration settings and Quarantined files, if any.

i. Generating Device Information

To generate device information, follow these steps:

Open Quick Heal AntiVirus Pro.
On the left pane, navigate to More > Support > Submit Device Information.
The Device Information wizard opens.
Select a reason for submitting the device information.
- If you are suspecting new malware in your device, select I suspect my device is infected by new malwares.
- If you are facing issues while using Quick Heal antivirus, select I am having problem while using Quick Heal.
- Provide comments in the Comments text box
Click Send.
Device Information (INFO.QHC) file will be generated and sent to Quick Heal Technical Support.
This tool generates an INFO.QHC file at C: and submits it automatically to sysinfo@quickheal.com.

Note: INFO.QHC file contains the critical device details and version details of Quick Heal AntiVirus Pro installed on your device in the text and binary format. The Information contains automatic execution of files (through Registry, Autoexec.bat, System.ini and Win.ini) and Running processes along with their supported library details. These details are used to analyze the device for new malware and proper functioning of Quick Heal AntiVirus Pro. This information is used to provide better and adequate services to customers.

Please note that this tool does not collect any other personally identifiable information such as passwords, nor do we share or disclose this information with anyone. We respect your privacy.